what is the importance of a front desk clerk in building in hotel image
1. what is the importance of a front desk clerk in building in hotel image
Answer:
The importance of a front desk clerk is they responsible for taking care of guests while they stay at a hotel...a front desk clerk also takes reservations, answering questions, recommending attractions to the guests, and answering any phone calls.
2. the common and un usual requests made by hotel guests at the front desk
Answer:
Note – An extra blanket, pillow or towels are very normal requests. Some guests may request a bathrobe, more shampoo, floral arrangements, etc.NOTE – not all requests by the guest are for additional/extra items, some are for service e.g.the room to be serviced, shoeshine, laundry to be picked up, etc.Explanation:
Hop it helpspa brainlist naman po need ko lang po thank you:)❤
3. a client asked for a reservation in a hotel. As a front Desk Officer, what will you do?
Reserved her an hotel and ask her is there anything i can do to u C:
4. What will you do as a front desk officer in Hotel in case you saw an act of terrorism?
Answer:
I will call the police if they did something wrong that will cause a injure on people
5. Being a front desk clerk,how can you describe your hotel to a first timer guest?
Answer:
You can show them around for them to see how beautiful and convenient your Hotel is
And For Greeting The Guests
A friendly smile and a warm greeting make a great start. Hello, welcome to (name of your hotel). Here's a standard greeting you could use. Instead of a simple hello, you could also say good morning, good afternoon or good evening depending on the time of day the guest walks in.
6. If you were a front desk officer in a hotel department.How do you maintain and manage good and harmonious relationship with your clients or costumers?
Answer:
THE PICTURE IS THE ANSWER SEARH LALANG KAYO IF WRONH
7. 15. There was an event in the hotel and Mark is one of the Front Desks assigned and failed to report on duty. What is he lacking? A. accountability B. commitment C, conflict management D. trust
Answer:
A
Explanation:
8. 1. A guest wants to enter his hotel room. She/he needs ato open the door.A. Key CardB. TelephoneC. Reception DeskD. Safety Deposit BoxTio i The front desk ficerede tenetverit
Answer:
A. Keycard
Explanation:
Beacuse you can't enter the room without your keycard
Answer:A. key CardExplanation:hope it help pa brainliest po at pa followthank you9. If you were a front desk clerk, cite some ways on how you will advise your guest when checking in the hotel? Explain your answer.
Answer:
meron po ba Yan pic. or story
10. Make a short script of a telephone conversation between the front desk officer and a client requesting for hotel reservation. Be able to supply the necessary questions to be asked by a reservation agent to the guest.
Answer:
Cherry: Thank you for calling the Hotel Anson. This is Cherry speaking,
how may I help you today?
Miss Walker: Hi Cherry, this is Ricca Walker of Sakura Financial Life.
I would like to make reservations, please.
Cherry: Hello, Miss Walker. It's nice to hear from you again. How
many rooms shall I book for you?
Miss Walker: I need 1 executive suite and 3 standard rooms for next
week.
Cherry: May I know the exact dates so I can check if we still have
available rooms?
Miss Walker: Sure, that's for September 9 to12, Thursday morning
until Sunday morning next week.
Cherry: Okay, Miss Walker. I have already booked 1 executive suite
and 3 standard rooms for September 9-12 under Sakura Financial Life.
Miss Walker: Oh, by the way, are these reservations inclusive of
breakfast, lunch and dinner?
Cherry: Yes, Miss Walker. All your guests will have free breakfast and
lunch, and buffet for dinner.
Miss Walker: That sounds lovely! We chose your hotel because we'll
be hosting our key clients. I'm sure they'll enjoy their stay at the Hotel
Anson.
Cherry: We'll do our best. As always Miss Walker, thank you for
trusting Hotel Anson. Is there anything else I can assist you with?
Miss Walker: As a matter of fact, yes. I'd like to make a reservation for
uhmm 25 guests on September 10, Friday at 7 PM at Chef Gusto's
restaurant.
Cherry: Alright, Miss Walker...September 10 at 7 PM for 25 guests at
Chef Gusto's restaurant. Would it be alright if I send you the menu at
ricca.walker@sakurafl.au?
Miss Walker: That's a great idea. So I can just coordinate with you on
the food and drinks?
Cherry: Yes, Miss Walker. I will also send you the booking
confirmation for the hotel rooms. You can expect an invoice on
September 13, Monday. We'll be sending you soft and hard copies as
usual.
Miss Walker: I hope you don't mind if I call again if there will be any
sudden changes.
Cherry: You're most welcome Miss Walker and thank you. Is there
anything else you might want to add?
Miss Walker: No thanks, you've been helpful. Have a good one.
Cherry: Thank you for calling Hotel Anson, have a great day.
Explanation:
yan po Sana nakatulong
11. They manage and maintain guest folios. A reservation agent C. cashier B. night auditor D. front desk modern hotel
Answer:
D. Front Desk Modern Hotel
Explanation:
Because they record the transaction between the guest and the hotel on the folio.
12. What area in the hotel is used for guest reservation,registration,service and payment?A. accountingB. CashierC. front deskD. front office
Answer:A. accounting
Explanation:)
13. What are the duties of a front desk clerk at a hotel? give me 20 or 10
Perform all check-in and check-out tasks
Perform all check-in and check-out tasksManage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
pa brainliest po thanks
14. Being a front desk clerk,how can you describe your hotel to a first timer guest?.
Answer:
give them a tour and explain the devices you made
Explanation:
not helpful
15. What resolution would Front Desk do if the room is not readyA.get a confirmation code another hotelB.provide welcome drinks in the loungeC.assisted room transferD.rservation to another hotel
Answer:
c po
Explanation:
pa brainleist po pls
16. As the guest checks out, a front desk clerk asks if his accommodations areacceptable. The guest said that the aircon in the room didn't work last night. Because thehotel has a 100 percent satisfaction guarantee, the desk clerk is obliged to give the roomfor free. As the front office manager, what will you do to follow up on this incident?
Answer:
As a Manager:
✓Check the Incident and fix it soon as possible.
✓Give the guest a discount of his/her stay.
✓Give the guest nice service.
✓Apologize to the guest
#Hope it helps.
#CarryOn Learning
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17. As a FrontOffice Desk Staff of a hotel, why do you need to keep anduse your own password in the MIS office of reservation system?
Answer:
passwords are very special for someone's project for keeping it safe
Explanation:
Passwords provide the first line of defense against unauthorized access to your computer and personal information. The stronger your password, the more protected your computer will be from hackers and malicious software. You should maintain strong passwords for all accounts on your computer.
18. Direction: Shade the letter of the correct answer on the sheet provided.1. The hotel front desk is theof a hotel?a. The Administrative Office b. The Housekeeping c. The Reception area d. The Room Service Department2. It is a large open area where the guest meets the hotel personnel.a. Barb. Coffee shopc. Lobbyd. Restaurant3. It refers to the application of arts and beauty.a. Aestheticb. Color themec. Designd. Materials4. What is the section of the hotel assigned to provide information to the guest?a. Conciergeb. Information desk c. Reception area d. Reservation5. Early wake-up call is done by thea. The bell desksb. The concierge c. The reception d. The telephone operator6. What section in the front office maintains the guest folio?a. The bell desksb. The cashierc. The concierge d. The reservation7. Who handles the overall operation of the Front Office Department?a. The Front Office Manager b. The Bell Desks c. The Concierge d. The Night Auditor8. When a guest or potential guest first enters a hotel, what is the hotel front desk person expected to do?a. Call the ownerb. Charge the guest for his stay c. Greet the person d. Take a reservation9. What do you call the hotel section's that suggests activities and tourist spots to the guest?a. The Bell Desksb. The Concierge c. The Front Office Desk d. The Night Auditor10.A guest who arrives at the hotel without a reservation are calleda. confirmed reservation b. a guaranteed reservation c. a stay over d. a walk-in guest11. Which of the following is not the function of front office?a. Balance guest accounts b. Offer services such as mail, Fax, messages and etc. c. Sell rooms d. All of the above12.one of the highest concerns of guest who visit the hotel.a. comfortb. food and beverage c. locationd. security13. To which department concierge report?b. Front Officec. Housekeepinga. Accountingd. Marketing14. Which is not the function of a front office?b. brings the luggage C. cleans the rooma. assigns the roomd. does the wake-up call15. Where is the first meeting place of a guest and the hotel receptionist?b.garden aread. restaurantc. lobbya, admin
Answer:
1.a 6.A 11.A
2.a 7.D 12.C
3.c 8. D 13.D
4.a 9.C 14.D
5.B 10.B 15.A
Explanation:
19. define briefly the following in your own understanding 1. small hotel 2. medium hotel 3. large hotel 4. resident manager 5. front office supervisor 6. front desk clerks 7. guest service agents8. reservation agents 9. telephone operators 10. bell operators 11. personal entrepreneurial competencies 12. hospitality industry 13. hospitality 14. airport hotel 15. resort hotel
Answer:
1.small Hotel
15. resort hotel
Explanation:
pabrainlies
20. when a current guests calls the front desk ,what is the front desk person supposed to do?
i think the front desk person should help and assist na guest
21. Adrianna completed an internship as a front-desk clerk at a busy hotel where she answered phones and interacted with guests. For which job is she best qualified?
Answer:
What is the best job for Adrianna who completed an internship as a front-desk clerk at a hotel?Adrianna can apply as receptionist or front desk officer in a prestigious hotel. Since she has experience, she can apply to big companies and hotels in the cities. She also has qualities and skills that a receptionist or front desk officer can have.
What are the qualities of a receptionist/front desk officer?Must be calm and composed while multitaskingCan do multitasking jobsMust be computer literateMust have an effective communication skillsMust be organized and detail orientedMust have strong interpersonal skillsMust be friendly.Must be able to work at a flexible schedule.What are the duties and responsibilities of a receptionist/front desk officer?Will oversee the variety of tasks or the managing staff. Will answer telephone inquiries of clients and guests. Will attend to guest and client's needs.Responsible for checking the guest in and out of the room and asking them their needs in staying at the hotel.Greeting guests and clients at the front desk and setting a positive ambiance so that clients and guests will definitely come back again and recommend the hotel. Recommending places like restaurants and activities to clients and guests that they can try while they are in hotel premises.What is a front desk officer?A front desk officer is more likely acting as the public face of the hotel, she will be greeting hotel patrons and checking in guests. It also provides assistance to guests during their stay, completes their accommodation, food and beverage, accounts and receives payment from guests.
If you want to read more about this topic, you can click these links:
What are the duties and responsibilities of receptionist?: https://brainly.ph/question/2447867What is front desk office?: https://brainly.ph/question/234751#LetsStudy
22. what area in the hotel is used for guest reservation, registration, service and payment A. accountingB. cashierC. front deskD. front office
Answer:
nothing but recording the guest's information for official purposes.
B.cashier
correct me if im wrong
Explanation:
Guest registration is nothing but recording the guest's information for official purposes. ... During registration, the guest is required to enter important information on the GRC such as guest name, contact number, purpose of stay at the hotel, and passport and visa details in case of foreign guest.
Answer:
C. Front Desk
Explanation:
The hotel front desk is responsible for checking guests in and out of the hotel, as well as performing administrative tasks such as managing bookings.
23. Learning task 3 if you were a front desk clerk,cite some ways on how you will advise your guest when checking in the hotel? explain your answer
1. Greet the guest with a friendly manner- Upon greeting the guest, it is important to make them feel welcome with a warm and friendly manner as this will set the tone for the rest of their stay.
2. Ask the guest necessary questions- Asking the guest the suitable questions is an important step when checking them in. This can include questions about their name and address, passport/ photo ID, form of payment and any other necessary information.
3. Provide information about the hotel- It’s important to provide the guest with all the necessary information about the hotel such as the amenities, the location and the check-in and checkout times.
4. Inform the guest about the hotel’s policies- Make sure the guest is aware of any hotel policies or restrictions such as smoking inside the premises or noise disturbances.
5. Offer room keys- Room keys are a major part of checking in, so it is important to provide the guest with their room keys and show them how to use them.
6. Offer assistance- It is important to always be willing to offer assistance to the guests and make sure they have all the information they need in order to enjoy their stay.
Answer:
The hotel check in process has a pretty historical routine that is sticking around even to this day. Generally, the process is:
1.The guest arrives and heads to your reception/front desk.
2.The guest is identified and has their details checked
3.Front desk staff will give the guest an introduction to the hotel.
4.The guest will take note of amenities and regulations etc and ask any questions
5.The guest will be handed their keys/keycard
6.Luggage is taken to the room by the guest or hotel staff
7.The guest enters and settles into their room
Explanation:
#HOPETHISHELPS#STAYSAFE24. Who is responsible in planning,organizing, directing and controlling all areas in the front office Operations?a. Front Deskb. Front desk Managerc. Front desk supervisord. Reservation Supervisor
Answer:
the answer should be letter b.
Explanation:
#CARRYONLEARNING
25. 3. (Automated Equipment, front desk counter) is a part of the hotel situated in front of the main entrance where transactions with guest.
Answer:
Manual Equipments1. Room Rack
• Located just behind the front desk.
• The room rack is a wooden framework designed and contains a metallic array of pockets which contains large number of room rack slips for showing the Reservation and HK status of each guest room of a property.
• The Room Rack slip contained in the metallic pockets shows the type of room, the occupancy status of guestroom and name of the guest registered in the guest room.
2. Information Desk
• Positioned at the front desk and used by the front desk agent to track the various in house guest of the hotel.
• Information contained in the information rack are name of the guest, number and type of room occupied, rate of the guestroom and departure and the billing instructions.
3. Mail And Message Rack
• It contains an array of pigeonholes with each pigeonhole used to store the various mails and messages received for an in-house guest.
4. Key Rack
• It is underneath the counter of front desk.
• It contains array of slots used to keep the keys of the guestrooms.
5. Folio Bucket
• It is used in the front desk Cash section.
• It contains large number of slots where folios are arranged sequentially according to room number.
• It is used by the Front Office Cashier to store and track the folios of the registered guests of the hotel and also used to maintain the folios safely for future use and reference.
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If you look at what you have in life, you'll always have more. If you look at what you don't have in life, you'll never have enough. -Oprah Winfrey
GoodLuck!
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26. 1. The hotel front desk is the what of a hotel?a. The reception area c. The room service departmentb. The support office d.The housekeeping area
The hotel front desk is THE RECEPTION AREA of the hotel
The front desk is the reception area
27. As a front desk personal how can you make your front desk organized and clean
Answer:
Clean it every day
it has to be flawless
Explanation:
hope it helps
Answer:
Keep your desktop computer in front of you. Put the things you use most near your dominant hand.Keep only what you need on your desk. Group similar items together. Ditch the sticky notes. Slow your roll on personal stuff. Control your notifications. Keep open desk space. Only keep relevant and urgent documents on your desk.Color code your filesUse your books or take them homeClean up before you go.Create a schedule to re-evaluate-ⓔⓜⓡⓨⓢ①⓪①28. Aside from being accommodating, what other qualities are necessary if you assigned in the front desk area of the hotele Explain by citing examples
Answer:
14 FRONT DESK SKILLS TO LIST ON A RESUME
•Interpersonal communication.
•Written communication.
•Active listening.
•Foreign language.
•Attention to detail.
•Scheduling.
•Stress management.
•Problem-solving.
Explanation:
Brainliest please thank you
29. 14. What form is prepared by housekeeping department and handed down to thefront desk to give them an update as to the status of each hotel room.a. Guest room cleaning checklistb. Stock requisition formc. Lost property reportd. Housekeeping status report
Answer:
my answer is letter d.
Step-by-step explanation:
that is the correct answer.
pa brainliest po please
30. As a front office desk assistant, how would you take care of your new arrival guest at your hotel?
Answer:
Welcome them and Greet with a smile and say:” Good morning/afternoon/evening (according to the right time of the day)
